Jacuzzi Bath Remodel of Arizona

Jacobus Damwijk
5 Star
We had two bathrooms updated by Jacuzzi Bath and Remodel. The installer and his team are great. Juan Cristian and his team are professional, polite and very customer satisfaction oriented. They kept us informed on what was going to happen and when. That is really helpful as we had only one commode operational. There is however a lack of communication within the company. We agreed on an installation date of 6/3/2024. Around 5/16/2024 we got a phone call from someone at Jacuzzi that the installation date is moved up to 5/20/2024. That date came but nobody showed up. I called Jacuzzi but was told that there was no record of that call. The installation crew showed up on the original date. They were right on time. All the demolition was done and we were told that they would come back the next day so an inspector could ok the installation. Next day the crew set up but no inspector. So they had to shut down. A wasted day. The rest of the installation went smoothly. We really want to thank Juan for his patience. Sorry I made a mistake, our install team was Juan and Cristian. Job well done you guys. Thank you.
Sunday 9th June 2024

Lou Ascarrunz
5 Star
We hired Jacuzzi Bath Remodeling through Costco. The entire process was extremely easy. Our installation date was as promised. We received a call from our install team Jaime Q, AJ, and Sean who showed up on time to get our project done. We are thrilled with our new, walk-in shower. It looks amazing and our only regret is not doing it sooner.
Sunday 16th June 2024

Kelly W.
5 Star
Despite a few setbacks during the installation process, we could not be happier with the results. We **LOVE** our new walk-in shower. We love that they took everything down to the studs and into the ground to the drain. Our home is 60 years old and the drain pipe gave them a few problems, so the installation had to be put on hold until a plumber could come fix it. We were without use of our shower for a week - NOT the one day they promised upfront. Luckily, we hadn't sold our old home yet, and we live fairly close to it, so we were able to go there each morning to get cleaned up. So, be prepared for issues to possibly come up... it might not be that one-day install that the salesman promises you. Because our bathroom has a lower ceiling, we opted to have a white panel installed on the ceiling. We are so happy that we did that. It looks really nice... and less worries of water damage. The fixtures we chose were a little more expensive, but we got exactly what we wanted, and they look so nice. The corner seat was more expensive as well, but we sure love having it. I use it for shaving my legs and sitting down to shower on the occasional days that my legs are hurting me. My husband really appreciates being able to walk into the shower now and not have to step over the tub. We were a little worried that the corner seat would take up too much room in our fairly small shower, but it's not at all intrusive. Jacuzzi is definitely more expensive than the other companies out there, but they do a fantastic job... and not just a cover up job... they BUILD your walk-in shower. They have fantastic products that aren't cheap and flimsy either. No worries of your floor or walls cracking or warping. Everyone we've talked to and worked with at Jacuzzi is very friendly as well. The crews who installed our shower were very friendly, but also very conscientious of the noise and mess they were making. They apologized to us and our neighbors for disturbing us. They cleaned up after themselves each day. They put down drop cloths. They picked up their tools each day when they were done so we could at least use the toilet and sink while we waited for the shower to be done.
Wednesday 14th February 2024

Andreas Hohl
5 Star
The two man team that came to do my install/renovation were very professional in all aspects of this job. They did professional work and made it a painless as possible event, and even respected my time ( deadline ) as I had to leave right at completion. It all came out great! Kudos to Tyler and Shawn for excellent attitudes and workmanship!
Monday 3rd June 2024

Dj Rose
5 Star
5 Stars for the Jacuzzi Team that did my install. Juan & Christian were at my house on Time for day 1 & the never stopped! Juan showed me all of the accessories before they started. Good thing because the salesman - did not take 1 minute of time to see how things were going or to be sure he'd had everything right. After he left my house to make the sale - he became like a phantom. Every e-mail or call I made was followed up by him with "I'm going into a meeting & I'll get back to you". Usually that was on a Monday & by Friday I would call him back. Nice. He did not have my hardware or measurements correct. Juan broke his butt only to find out he would have to rip out his work. Juan....he is a gem! He never lost his cool, he kept working with a smile even after his salesman's costly error. A Jacuzzi supervisor had to drive to my house with the correct accessories. So now to the make-over. WOW!!!!! My bath is gorgeous. Juan even custom cut around a window that I wanted to keep. Christian was always working & made sure he came to get me so I could see the progress & take pics for any future reference. I am a bit taken aback by not having any manuals or paperwork explaining usage - but I'll just Google it! Love my shower & that's only because of Juan & Christian!!! 5 STARS to them!!!
Monday 18th March 2024