Home Solutionz

Paige Cruthis
1 Star
I would not recommend this company to my worst enemy. There is zero project management, zero accountability for their work, and I don’t think any of the subcontractors they use have any idea what they are doing. They will hire the cheapest labor possible to do the work in your home, and it absolutely shows through the quality of their work. They began grouting the house with a grout color that we did not select. Then, instead of removing the wrong grout from the couple areas that were grouted, they attempted to dye the remaining grout to match the color we wanted. We ended up with tie dye grout over the entire house. The owners, Kayla and Garcia, will fight you every step of the way to get anything fixed. Nothing is ever their fault, and they are always looking for someone else to blame. They will offer to fix things, disappear for a week, and then decide they aren’t going to fix those things they agreed to anymore. What was supposed to be a two week project turned into a three month project. They finally agreed to replace the floor and start over due to the quality being so poor. The tile on our stairs was not square, the schluter edge was installed horribly, the tile on our raised floor was installed improperly, and the list goes on. They broke our fireplace hearth during install and it had to be completely torn out, they broke our backyard gate off the hinges, ran over three of our landscape lights, and left holes in our drywall scattered around the house. Nobody communicated with us when the tile removal would happen, and they just showed up one day and started removing all of the grout. They did not bother to cover anything in the house with plastic, left all of our closet doors wide open, and completely covered our house in grout dust. All of our dishes, all of my son’s toys, all of our clothes, just completely covered. It was a complete hazard to be in there at that point, so we left for a hotel for multiple days. None of the workers were even wearing proper ventilation while removing the grout, which is a massive OSHA violation. If you value your money and your home, use literally any company besides this one. They will completely destroy your house and take no responsibility for it. Update: There are patches of miscolored tile all over our entire floor that won’t come up, even with a professional cleaning. We are guessing the grout or some other product they used was left on the floor too long and ate away the finish on the tile. Kayla is of course, once again, completely unresponsive and useless in correcting this issue. DO NOT USE THIS COMPANY.
Wednesday 13th September 2023

Manny Acosta
1 Star
I was very excited for the install. However, tile was installed perfectly.. looked good. After careful inspection one tile was loose. Took 3 weeks to have it replaced. Installers did a very poor and unprofessional job on clean up. Furniture was left with 1/4 inch of cement dust n my bedroom. Noticed spots in tile. I paid for a cleaning crew to clean up. Was told spots could not be removed with mopping. Needless to say I hired a professional floor cleaning company . They also advised me that some chemical was used by installers to clean off the grout. Tile is still stained and was unable to be cleaned. Now I am stuck with a stained floor. Have pictures to share.
Wednesday 3rd August 2022

Avori Strib
1 Star
THEY DO NOT RESPECT YOUR HOME OR CARE ABOUT YOUR TIME. Broke my light during install and never fixed it. Left debris all over my house and my front yard, left my doors and windows wide open, picked up the wrong order and blamed it on someone else. Terrible communication. Holds 0 accountability. I gave them so many chances to make it right and I just want others to know what they’re getting into before ever trying to work with these people. They also left out part of the job I needed done and I had to request modifications several times because of the poor attention to detail and poor communication. If you came home to the mess in these pictures how would you feel?
Saturday 20th May 2023

michael mostrom
1 Star
Terrible company with terrible customer service. I paid over $25k for some bathroom remodeling, the quality of work I received is embarrassing to say the least. Not only did they not grade my shower to drain properly, I have 4 different shades of grout from a failed grout installation job. They installed broken stones, I repeat they had broken tiles and used them vs picking from the good ones. I asked for a repair, they agreed. Then they no call, no show 5x in a row, they had us wait on July 4th weekend then they called and said they got cancer and couldn't come back. I try to call and speak with someone this company is ran by agents all over the company they are not local as advertised. DO NOT USE this company. They force you to put down 50% for materials then the second they start working they take the other 50% deposit leaving you helpless in situations like this. This has been an absolute nightmare to try and get fixed, they refuse a refund and refuse to come back and fix it. I have probably 5 full cases of extra tiles that I was overcharged for because apparently they don't measure either. Save your $ and go somewhere else where they value a customer. Briana was the point of contact for me, refuses to follow up with her workers, refuses to do anything to get to an actual solution just likes to waste time. 5 NO CALL NO SHOW APPOINTMENTS in a row with nothing but a we will be there later. Absolutely terrible company I hope everyone in AZ makes a better choice than I did.
Wednesday 13th July 2022

Matt C
1 Star
License revoked by the AZROC! Still posting on FB but they don't have a license and BBB has dropped them. Do your research and DO NOT USE. See my original review for further details on my experience, which is similar to all other negative reviews. This company does not care about the customer and goes above and beyond to show that! I knew they'd ultimately be punished for their shady company practices, just didn't know it'd be this quick!! Justice.
Wednesday 22nd May 2024